At Ditur.dk, brothers Kasper and Mikkel Dissing have created Denmark’s largest multi-brand webshop for watches and jewellery. In the online store and in the two physical stores, you can find modern and exclusive watches and jewellery for both men, women, and children.
Kasper and Mikkel from Ditur.dk have offered live shopping on Facebook for several years, so they are not new to the game. They know that live sales can help increase their visibility and allow them to communicate with their customers in an unconventional way. That is why they go live every Monday and Thursday night.
However, as more people began to watch their live shows, they quickly found that it was difficult to handle all enquiries and orders manually. They needed a solution that could ensure everyone received the correct product links in Messenger, so they could connect the live broadcast on Facebook with their online store.
Here, ELISA proved to be the exact software they needed to handle all the work behind the scenes.
In order to juggle all of their customers at the live sale, Ditur.dk teamed up with ELISA to automate the processes and create a better overview of sales. Now, all the customers have to do is to write a comment in the comment section as instructed by Ditur.dk – and then they automatically receive a message with a purchase link. And it all happens in real time without any manual work.
ELISA creates the connection between Ditur.dk’s Facebook live feed and their online store, ensuring that customers receive the correct product links in Messenger. ELISA’s mission is to keep an eye on all orders and make sure that customers will eventually receive the items they wanted.
The live selling concept is constantly changing, and Ditur.dk is always seeking to optimise their options and find the best solution. Therefore, ELISA has become an indispensable part of their setup.
ELISA helps Ditur.dk with:
ELISA has been a crucial part of Ditur.dk’s live shopping events. Ever since their live sales became more and more popular and generated more and more sales, they depended on a software to handle all the manual work. It would simply be impossible to manage without the help of automation.
The results of Ditur.dk’s live sales speak for themselves. One of Ditur.dk’s recent live shopping events had 86,000 views – and another live show had 2,400 comments. And all this interaction happens in just one hour.
Today, Ditur.dk can focus on actual live sales and on communication instead of wasting time on administrative tasks during live sales. They can focus on their strengths and leave the manual work to ELISA, and this means that they are geared up for even more live shopping sessions in the future.