Customer Success Agent (Sweden)

Do you want to be part of our Customer Success and Support team at one of the fastest growing software start-ups in retail?

Are you crazy passionate about helping customers achieve their goals? Do you want to do an extra effort to make the best possible customer serivce? And are you excited to be part of a fast-growing start-up within the sphere of live shopping? Then be brave, read further – and leave an application!

So who is ELISA | Easy Live Sales?

ELISA, or Easy Lives Sales, is a software company whose primary product, ELISA, helps both physical retailers and ecommerce businesses achieve ambitious sales results with live shopping on social media, on their own webpage – and on our newly launched live shopping platform Sprii.

Our mission is to enable ambitious retailers to achieve ambitious results with live shopping.
We help them to establish a personal relationship with their customers in a digital age. And with the use of our software robot, ELISA, it has become easy for retailers to gain success with live shopping.

With our new platform, Sprii, we are taking live shopping a bit further. Our customers usually go live on Facebook and Instagram, but with Sprii they get an additional channel. Not only do we create a new window for retailers to showcase their products, but we do also make it easy for consumers to browse and discover new brands and products on a platform solely dedicated to live shopping. Needless to say, we are quite proud of this and expects some exciting years ahead!

We have already helped more than +1200 retailers across more than 8 countries. Last year, we landed a 5 mio. euro capital injection from our strategical investor. Now, to accelerate our growth on the Swedish market, we are looking for a Customer Success Agent to help achieve our ambitions.

Who are you?

You..

• … are comfortable talking to and connect with any type of person.
• … have a natural kind of likeability and trustworthiness over you.
• … are eager and confident, and setbacks won’t hold you back.
• … are open for feedback and are always looking for ways to learn and improve yourself.
• … love to meet new people and going the extra mile to make (potential) customers happy.

And we expect you to have great communicative skills, to be organized and a self-starter.

About the job

We are looking for a trustworthy and skilled Customer Success Agent for our Swedish market and some who are ready to play a key role in our growth journey. You will become a central part of the Customer Success and Support team. Most of the contact with customers will take place digitally via Phone, Email, Live Chat and other platforms. You will be supporting, problem-solving, make demonstrations for existing and new customers – and also conceptualizing and make manuals, guides and process that enhances our customer’s experience.

Responsibilities

• Customer support and success through phone and other digital systems
• Teaching new customers how to use ELISA, Sprii and other products
• Developing yourself personally and professionally

Must-haves for the job

• You have affinity with customer support, social media or retail
• You are motivated to be part of a growing start-up
• You have a commercial mindset and are excited about sales opportunities if they arise
• You are a quick learner and are comfortable using different IT-systems
• You are native Swedish and are fluent in English
• You have finished high school

Nice to have for the job

• Being a Facebook and Instagram wizard
• Experience from working in a SaaS or E-commerce company

You’ll be working on…

The next big thing in retail! According to McKinsey & Company, live shopping is a rapidly growing sales channel, growing across the globe and has already taken off in Europe as well. A lot of large brands have already embraced the era of live shopping – and the format is quickly thriving and evolving.

You have the chance to empower retailers to have meaningful personal interactions with their customers online, equaling the playing field where both large and small companies stand a chance again.

We know you’ll love working here

At ELISA, we believe in an equal, open and flat organization structure. Do you have a great idea? Please share! You don’t agree with the CEO’s decision? Tell him! Here, your opinion counts and your voice will be heard.

We are on an adventure together where you can grow your career along with the growth of our company. An ambitious and skilled individual will have the chance to increase both impact and responsibilities along the way.

Location

We are looking for a new colleague who is able to work from our office in Aarhus, Denmark. We are looking to staff a full-time position (37,5 hours a week).

How to grab our attention

We would like to receive:

• Your motivational letter (very important)
• Your CV – and if you find a way to make your CV stand out, you might get us excited. At ELISA, we highly value personality and motivation!

We simply can’t sleep so curious are we to be receiving your application!

For more information or questions visit www.elisa.io. or contact Peter at pka@elisa.io, if you have any questions regarding the position.