1 – Electronic Communications Delivery Policy
Our services include the following:
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (i.e., anonymous data).
We may collect, use, store and transfer different kinds of personal data about you that we have grouped together as follows:
Where we need to collect personal data, and you fail to provide that data when requested, we may not be able to perform our services to you. In this case, we may have to cancel the service you have with us.
You may give us your Identity, Contact or Financial Data by using our Services. This includes personal data you provide when you:
As you interact with our Services, we may automatically collect Technical Data about your equipment, browsing actions or patterns. We may collect this personal data by using cookies, server logs, and other similar technologies. Users may choose to not accept cookies. If they do so, we note that some parts of our Services may not function properly.
We may receive personal data about you from various third parties as set out below:
In general, the personal information we collect is used for the primary purposes for which it was collected, including:
ELISA may share your personal information with third-party service providers that you request from ELISA or any other use of our Services.
ELISA may share your email address with Sellers with whom you enter a Transaction solely to aid the Users in more effectively communicating with one another regarding the Transaction.
ELISA may use the User’s personal information to prevent, detect, and mitigate fraudulent, counterfeit, or illegal activities.
We may use personal information to help us respond to your customer service requests and support needs more efficiently.
We may use personal information in the aggregate to understand how our Users as a group use our Services and resources provided through our services.
We may use personal information obtained from the feedback you provide to improve our products and services.
We may use personal information to send information that you have agreed to receive about topics we think will be of interest to you.
We may use personal information such as email addresses to send Users information and updates pertaining to the Service. A User’s email address may also be used to respond to their inquiries, questions, and/or other requests. If a User agrees to be on our mailing lists, they will receive emails that may include company news, updates, related product, or service information, etc.
If at any time the User would like to unsubscribe from receiving future promotion, content, survey, feature, or other marketing information or emails, we include detailed unsubscribe instructions at the bottom of each email. You may not, however, unsubscribe from emails about your account status or subscription-related communication.
ELISA is located in the European Union, and when you use our Services, we may collect, use and store your information in Europe. Your personal information will be subject to the laws of the European Economic Area (EAA), which may differ from your country of residence. For example, the law of the EAA may require that your personal information be disclosed to government agencies under different circumstances than in your country of residence.
For transfers of personal data from persons outside the European Economic Area (EAA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following:
We will provide an adequate level of protection for your personal data, as provided by the European Commission.
We adopt appropriate data collection, storage and processing practices, and security measures that are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Services. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. No Internet transmission, however, is ever completely secure or error-free.
It is your responsibility to control access to your device, including keeping your login information confidential and not sharing it with anyone. It is also your responsibility to notify ELISA if you believe the security of the information in our Services or your ELISA account has been compromised.
We do not sell, trade, or rent Users’ personal information to others.
ELISA may disclose Users’ personal information to the following parties and for the purposes for which it was collected as described above.
We may disclose generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers, without notification to the User of such disclosure. We may use third-party service providers to help us operate our business and our Services or administer activities on our behalf, such as sending newsletters or surveys. We may disclose your information, including your personal information, to these third parties only to the extent necessary for them to provide such services to us and such third-party service providers are contractually obligated to maintain the confidentiality and security of that information.
We may disclose User’s personal information as required by law, including to law enforcement and government agencies in response to a verified request related to suspected illegal activities or related to a criminal investigation. We will only disclose information that we find necessary and relevant (“Disclosed Information”). Disclosed Information may include a User’s name, mailing address, phone number, and email address. Disclosure may be made without notice to User.
We may disclose User’s personal information to third parties involved in a legal proceeding if the third party provides ELISA with a subpoena or other similar lawful process. Disclosure may be made without notice to User.
ELISA will also disclose to third parties involved in a legal proceeding when ELISA believes in good faith that disclosing personal information is necessary to prevent imminent physical harm or financial loss, or to report suspected illegal activity.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulator, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Under certain circumstances, you may have rights under data protection laws in relation to your personal data. These rights may include:
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the legal rights discussed above that you may have. We may, however, charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you would like to opt-out of communications from ELISA, please follow the unsubscribe instructions at the bottom of emails you receive from us or contact us directly using the contact details below.
If you wish to access, correct or update the personal information we hold about you, learn about the sources used to collect this personal information, why ELISA collected specific personal information, and the third parties with whom this personal information has been shared, please contact us directly using the contact details below. ELISA cannot discriminate against you for requesting this information by changing prices or the quality of your experience, but it may charge a reasonable amount for providing access to personal information or refuse access to personal information where permitted by law.
If you have any questions about how we handle your data, please reach out to our Data Protection Officer (DPO) via email@example.com
This policy describes how ELISA delivers communications to you electronically. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it.
You agree and consent to receive electronically all communications, agreements, documents, notices, and disclosures (collectively, “Communications”) that we provide in connection with your ELISA account (“Account”) and your use of our Services. Communications include:
We will provide these Communications to you by posting them on the ELISA website and/or by emailing them to you at the primary email address listed in your ELISA profile.
It is your responsibility to keep your primary email address up to date so that ELISA can communicate with you electronically. You understand and agree that if ELISA sends you an electronic Communication, but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, ELISA will be deemed to have provided the Communication to you.
Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add ELISA to your email address book so that you will be able to receive the Communications we send to you.
You can update your contact details at any time by logging into app.ELISA.io and updating your profile.
To access and retain electronic Communications, you will need the following computer hardware and software:
We will notify you if there are any material changes to the hardware or software needed to receive electronic Communications from ELISA. By giving your consent you are confirming that you have access to the necessary equipment and can receive, open, and print or download a copy of any Communications for your records. You may print or save a copy of these Communications for your records as they may not be accessible online later.
You may withdraw your consent to receive some Communications electronically by writing to us at Easy Live Sales, Attn: Compliance Electronic Communications Delivery, Haslevej 8, 8210 Aarhus V, Denmark or by contacting us via firstname.lastname@example.org.